Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Casiqo. We take your privacy seriously and describe below the types of information we gather, how we use it, who we may share it with and the choices you have about your data.

Types of data we collect

Personal data

When you register an account or contact us we collect personal information such as your full name, date of birth, email address, phone number, billing and residential address, identity documents for verification, and payment details needed to process deposits and withdrawals.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers, and location data derived from your IP. This helps us keep the service secure and ensure site performance across desktop and mobile.

Transactional and activity data

We record account activity and transactional data such as deposits, withdrawals, bets, game history, bonuses claimed, support interactions and timestamps. This information is necessary for account management, compliance and fraud prevention.

How we use your information

We use the data to operate your account, process payments, verify identity, prevent fraud, comply with legal requirements, and provide customer support. Aggregated and anonymized information may be used for analytics, improving site features and detecting unusual activity. We do not use personal data for purposes unrelated to running the service without your consent.

Data protection practices

We store information on secure servers and use industry-standard encryption for data in transit. Access to personal data is restricted to authorised staff and third-party service providers who need the information to perform their duties. We maintain administrative, technical and physical safeguards to protect data from unauthorized access, alteration or disclosure.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support logins, analyse site usage and deliver content relevant to your session. You can control cookie settings via your browser, but disabling certain cookies may affect functionality such as saved logins and game performance.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention vendors, analytics providers and regulatory or law enforcement bodies where required. Any third party that processes your data on our behalf is contractually required to protect it and use it only for agreed purposes.

User rights

Subject to applicable law, you have the right to access, correct or request deletion of personal information held about you. You can also object to or request restrictions on certain processing activities. To exercise these rights, contact our support team and verify your identity so we can respond appropriately.

Access, correction and deletion

To request access, correction or deletion, contact [email protected]. We will confirm receipt and provide instructions for identity verification. In some cases we may retain limited information to comply with legal or regulatory obligations, resolve disputes or enforce agreements.

Privacy policy updates

We may update this policy from time to time to reflect operational changes. When updates are material we will notify you through the account or by email. Continued use of our services after changes indicates acceptance of the revised policy.