Responsible Gambling

At Casiqo we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools and support to help players manage their activity, spending and time online. If you ever feel play is becoming a problem, we encourage you to use the controls below or contact support for help.

Player protection principles

We put player safety first by offering transparent account controls, easy access to limits and a simple process to pause or close accounts. Our approach is practical: give players the tools to manage their own play, detect signs of risky behaviour early and provide clear routes to professional help when needed.

Activity-control tools

You can control your account activity at any time using the self-service settings in your profile or by contacting support. Tools include deposit limits, loss limits, session reminders and temporary account breaks. These features are intended to help you play within a budget and avoid unintended long sessions.

Deposit limits

Set daily, weekly or monthly deposit limits that suit your budget. Limits are adjustable from your account area and take effect quickly. If you need help choosing an amount, our support team can explain how limits work and help you set a practical level.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. This helps prevent chasing losses and keeps spending predictable. Loss limits are applied to your account and can be changed via your settings or with help from support.

Time limits and session reminders

Use session reminders to receive an alert after a set play time, and choose short time-outs when you need a break. These simple tools are effective at preventing marathon sessions and encouraging mindful play.

Self-exclusion and account breaks

If you need a longer break, self-exclusion lets you block access to your account for an extended period. Self-exclusion can be activated through your account or by contacting support. While an account is excluded, deposits and play are blocked and marketing communications are paused.

Signs of problematic behaviour

Watch for warning signs such as spending more than intended, borrowing money to play, repeated failed attempts to stop, or neglecting work and relationships. If you notice these patterns in yourself or someone close to you, consider using limits or seeking help.

Tips for staying in control

Practical steps include setting realistic deposit limits, taking regular breaks, checking your activity history, not chasing losses and keeping gambling separate from essential bills. Talk openly with someone you trust if you feel your play is changing.

Professional help and support organisations

If you need more support, contact your provincial problem gambling helpline, community counselling services or national treatment providers. You can also speak with the Centre for Addiction and Mental Health (CAMH) or your local health services for guidance and referrals. If you prefer, reach out to our support team for assistance with limits, self-exclusion or information on getting professional help.