Casiqo Casino Terms and Conditions

This page sets out the terms and conditions that govern your use of Casiqo’s online casino services in Canada. It explains the relationship between you and us, including account responsibilities, eligibility, acceptable use, promotional rules, payments and how we handle disputes and updates. By using our site you agree to these terms, and we recommend reading them carefully before registering or placing real‑money wagers.

Account responsibilities

You are responsible for keeping your account details current and secure. Only one account is permitted per person, household and device where applicable. You must not share login credentials or allow others to access your account. We may require identity and payment verification at any time; until verification is complete certain functions - including withdrawals - may be restricted. If we suspect fraud, money‑laundering, bonus abuse or other misuse, we may freeze or close the account and retain funds pending investigation.

Eligibility requirements

To open an account you must be of legal gambling age in your province and legally permitted to gamble online in Canada. You must provide accurate personal information at registration and during any verification checks. Residents of jurisdictions where we do not accept players are not permitted to register. We reserve the right to refuse service or to close accounts where eligibility cannot be confirmed.

Acceptable platform use

You must use Casiqo for lawful, personal gaming only. Prohibited activity includes collusion, use of bots or automated tools, chargebacks, account sharing, and any attempt to manipulate game outcomes or system integrity. Commercial use, data scraping or attempts to reverse engineer the platform are not allowed. Breaches of acceptable use may result in account suspension and forfeiture of winnings.

General bonus and promotion rules

Promotions and bonuses are offered subject to specific terms published with each offer. Bonus funds and free spins may be subject to playthrough requirements, game contribution rules, maximum bet limits while a bonus is active and restrictions on jackpot or certain table games. Only one bonus may be active per account where stated. Bonus eligibility may depend on deposit method and verified account status. We may withhold, deduct or reclaim bonus funds and any winnings if we suspect abuse or violation of promotional terms.

Deposits and withdrawals

We support a range of payment methods suitable for Canadian players. Deposits are typically available instantly; withdrawal times depend on the chosen method and any verification checks. All withdrawal requests are subject to KYC and AML checks; we may require additional documentation to process payouts. We do not control payment provider processing times and may refuse certain methods for promotional eligibility. Fees charged by banks or intermediaries are the responsibility of the user unless otherwise stated.

Dispute resolution

If you have a complaint, contact our support team first so we can attempt to resolve the matter promptly. If the issue is not resolved through normal support channels, we will outline further steps and escalation routes in writing. We aim to handle disputes fairly and in accordance with applicable laws; in some cases an independent arbitration or mediation service may be used as a final step.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in our services, legal requirements or business practices. Material changes will be notified to registered players via the site or email. Continued use of your account after a change constitutes acceptance of the revised terms. If you do not agree with changes, you should stop using the service and close your account.