User Privacy Policy
Welcome to the privacy policy for Casiqo. This page explains what personal and technical information we collect, how we use and protect it, and the choices available to Canadian users. We are committed to keeping your privacy safe while providing account services, payments, and responsible gaming tools.
Types of data we collect
Personal data
When you register or verify your account we collect personal details such as your full name, date of birth, address, email, phone number and government ID for identity checks. We may also collect information you provide in support requests and any communications sent to us.
Technical data
We collect technical information automatically when you use our site or mobile site, including IP address, device and browser details, operating system, location inferred from IP, pages viewed and session activity. This helps us secure accounts and improve service performance for Canadian players.
Transactional data
We store payment and transactional data related to deposits, withdrawals and wagers. Examples include payment method (for example Interac or Visa Debit), transaction amounts in CA$ where applicable, timestamps and account references required for settlement and anti-fraud checks.
How we use your information
We use data to operate your account, process payments, verify identity for KYC and AML purposes, detect and prevent fraud, and comply with legal and regulatory obligations. With your consent we may send marketing communications and promotional offers; you can opt out at any time via account settings or by contacting support.
Data protection and storage
We protect personal information using industry-standard measures such as encryption in transit, access controls and secure storage. We limit access to authorised staff and third-party service providers who act on our behalf. Personal data may be stored on servers located inside or outside Canada; where transfers occur we apply safeguards required by applicable laws.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to make the site work, remember preferences, analyse usage and deliver relevant content. Third-party analytics and advertising partners may also place cookies. You can manage or block cookies via your browser settings, though some site features may be affected.
Your rights
Subject to applicable law, you have rights to access, correct or request deletion of your personal information, and to withdraw consent for certain processing. You can also request restriction of processing or data portability where supported. We will assess requests and respond in line with legal obligations and security requirements.
Access, correction and deletion of data
You can review and update basic account details in your account settings. For verification, correction or deletion requests that require identity checks please contact our support team at [email protected]. We may retain some records where needed for legal compliance or to prevent fraud, and retained information may be anonymized for analytics.
Information sharing and third parties
We share information with payment processors, game providers, identity and fraud prevention services, analytics providers and regulators when required. All third parties we work with are contractually bound to protect your data and to use it only for the purposes we specify.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.