Get in touch with our team
Need help? Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. You can contact us through convenient communication channels including live chat, email or phone. For faster service, have your account details ready when you reach out and a representative will respond promptly to resolve deposits, verification or play issues for Canadian players securely and quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email, 24/7 response |
| General enquiries | [email protected] - business and account questions, reply within 24 hours |
| Affiliate enquiries | [email protected] - partnership team, Mon-Fri responses |
| Phone | +1 416 582 4376 - call or SMS, local number |
| Working hours | Mon-Fri, 09:00-21:00 (online support available evenings) |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please write to [email protected] with a clear subject line, a brief description of the issue, and up-to-date contact details to avoid delays. Attach any relevant files and include your account ID so we can resolve your request faster.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day; simple questions often get a same-day reply. More complex issues, such as account investigations or verification checks, can take longer depending on their nature and required documentation. We’ll keep you updated by email and live chat while we work on your request.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to help improve our site - whether it's game selection, payments, promotions or usability. Every message is read carefully by our team and used to refine the service and user experience. Your input helps shape updates and fixes, so please reach out and tell us what would make Casiqo better for Canadian players.