Responsible Gambling

At Casiqo we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools, information and support to help Canadian players manage their account activity and recognise when to take a break. If you ever feel your play is becoming a problem, please use the controls below or contact our support team for assistance.

Player protection principles

We base our approach on prevention, transparency and quick intervention. We encourage sensible limits, clear account histories and easy access to help. We respect player decisions to reduce or stop play and we act promptly when accounts show signs of risky behaviour. Our policies are designed to protect vulnerable players while preserving legitimate account use.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits from your account settings. These limits help control how much you add to your balance over a chosen period. You can increase or decrease limits, but increases may be subject to a cooling-off delay for your protection.

Loss limits

Loss limits let you cap net losses over a period so you can manage potential downsides. Set a comfortable limit that reflects your budget and review it periodically. Loss limits are applied at account level and can be changed from the responsible-gambling section.

Time limits and session controls

Use session reminders and time-out options to limit how long you play in one sitting. Short breaks can help you make clearer decisions. Time-out choices are immediate and can last from a few hours to several weeks depending on what you select.

Self-exclusion

If you need a longer break, self-exclusion blocks play and deposits for a defined period or indefinitely. You can set self-exclusion through your account or by contacting support. During self-exclusion we stop marketing communications to your account and will help with any account queries related to the exclusion. Reinstating access after an exclusion requires a formal request and appropriate checks.

Signs of problematic behaviour

• Chasing losses or increasing stakes to recover funds
• Difficulty sticking to pre-set limits or time-outs
• Neglecting work, family or financial obligations because of play
• Using gambling as the main way to cope with stress or mood

Tips for staying in control

• Set deposit and loss limits before you start playing
• Use session reminders and take regular breaks
• Only gamble with money you can afford to lose
• Avoid gambling when upset, tired or under the influence
• Keep a clear record of time and money spent

Professional help and support organisations

If gambling stops being fun, reach out to local or national support services for confidential help. Contact provincial problem-gambling helplines, community counselling services or a health professional for guidance. You can also contact our support team via your account for help setting limits or starting self-exclusion; we will assist you promptly and without judgement.