Casiqo Casino Terms of Use
This page sets out the Terms and Conditions that apply when you use Casiqo. It explains the relationship between you and us, and the basic rules for account use, deposits and withdrawals, promotions and dispute handling. Please read the terms carefully before registering or placing any wagers. By creating an account and using our services you agree to comply with these rules and any updates we publish from time to time.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person or household and you must not share login credentials. If you suspect unauthorised access you must notify us immediately. We may request identity documents, proof of address or proof of payment to verify your identity before processing transactions or resolving account issues. Failure to provide requested documents may result in temporary suspension or account closure.
Eligibility requirements
To open and maintain an account you must be of legal gambling age in your province or territory and allowed to place bets under local law. We do not accept accounts from restricted jurisdictions. You must provide truthful personal details at registration and keep them up to date. Accounts opened in breach of these eligibility rules may be closed and any related balances handled in accordance with our policies.
Acceptable platform use
Users must not engage in fraudulent activity, collusion, use of bots or any behaviour intended to manipulate games, bonuses or outcomes. Multiple accounts, chargebacks, misuse of payment methods and bonus abuse are prohibited. We reserve the right to block play, withhold bonus funds or close accounts where we reasonably suspect abuse or contravene these terms. You must comply with any technical rules or game-specific limits displayed in the lobby.
General bonus and promotion rules
Promotions, welcome bonuses and free spins are subject to specific terms that apply in addition to these general conditions. Only one active bonus may apply unless a promotion states otherwise. Certain payment methods may be excluded from bonus eligibility. Wagering requirements, contribution rates and maximum bet limits apply while bonus funds are active. We publish full promotion terms on the promotions page and you are responsible for checking those terms before opting in.
Deposits and withdrawals
Deposits must come from payment methods registered in your name. We may set minimum and maximum limits and apply checks to comply with anti-money laundering and security requirements. Withdrawals are subject to identity verification and may be delayed until checks are completed. Processing times depend on the payment method and verification status. We do not charge internal withdrawal fees, though third-party providers or banks may apply charges.
Dispute resolution
If you have a complaint please contact customer support in the first instance and provide relevant account details and supporting documents. We aim to resolve issues promptly and will record complaints for review. If we cannot reach a mutually acceptable outcome you may refer the matter to any independent dispute resolution body described in our Help section where applicable.
Updates to terms and conditions
We may update these Terms and Conditions to reflect legal, regulatory or operational changes. Updated versions will be posted on the site and notified to registered users where appropriate. Continued use of the platform after publication of changes constitutes acceptance of the updated terms. Material changes will be communicated in a clear manner and you may be asked to accept revised terms on next login.